Terms of service

CalmAura – Terms of Service
Last updated: 08 July 2025

These Terms of Service (“Terms”) govern your access to and use of the CalmAura website, products, and services. By accessing our site or making a purchase, you agree to be bound by these Terms and our Privacy Policy.

Company Details:
CalmAura is a trading name of Felix Fortuna Ltd
Company number: 16352633
Registered office: 20 Wenlock Road, London, N1 7GU, United Kingdom
Support: contact@calmaura.co.uk

1. Access and Account

By using our website, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian. You agree that any personal information you provide is accurate and up to date. You are responsible for safeguarding your login credentials and all activities under your account.

2. Products

We aim to display our products and services accurately, though colours and packaging may differ slightly depending on your device settings. All product details, prices, and availability are subject to change at our discretion without notice.

We reserve the right to limit product quantities and discontinue items at any time.

3. Orders and Payment

Placing an order constitutes an offer to purchase. Orders are only accepted once payment has been processed and you receive confirmation. We reserve the right to reject or cancel any order for any reason. Prices are in GBP and include VAT where applicable. Shipping charges will be displayed at checkout.

You must ensure all payment and billing details provided are accurate and that you are authorised to use the selected payment method.

4. Delivery

We dispatch orders promptly, but delivery times are estimates only and may be affected by carrier delays or unforeseen circumstances. Title and risk pass to you once the product is handed to the courier.

5. Returns

Our full returns policy is available here. You may request a return within 30 days of receipt if the product is unused, in original packaging, and in a resalable condition. Return shipping instructions will be provided once a return is approved.

6. Intellectual Property

All content on the CalmAura website – including logos, product images, text, and branding – is the property of Felix Fortuna Ltd or its licensors. You may not reproduce or distribute any content without written permission.

7. Third-Party Tools and Links

We may provide links or access to third-party tools or websites. We are not responsible for their content, performance, or data handling. Use them at your own discretion and review their terms and policies before engaging.

8. Feedback

If you submit suggestions or feedback, you grant us permission to use them without compensation. We may use such input for marketing, product development, or promotional purposes.

9. Shopify Relationship

Our website is powered by Shopify. While Shopify provides the platform, all purchases are made directly with CalmAura. Shopify is not responsible for product quality, delivery, or returns.

10. Privacy

Our Privacy Policy governs how we collect, store, and use your data. Please review it here. Some information may be processed by Shopify to support site functionality.

11. Prohibited Use

You may only use this site for lawful purposes. You may not:

  • Violate laws or infringe intellectual property

  • Harass or impersonate others

  • Upload viruses or malicious code

  • Attempt to disrupt or damage the website

We reserve the right to suspend or terminate accounts that breach these rules.

12. Limitation of Liability

To the extent permitted by law, CalmAura will not be liable for indirect, incidental, or consequential damages, including lost profits or data. Our liability is limited to the amount you paid for products purchased from us.

13. Indemnity

You agree to indemnify and hold harmless Felix Fortuna Ltd, CalmAura, and affiliated parties from any third-party claims or legal action resulting from your breach of these Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be handled by the courts of England.

15. Updates

We may update these Terms from time to time. Changes will take effect immediately upon posting on the website. Continued use of the site after changes implies acceptance.

16. Contact Us

For questions or support, contact us at:
contact@calmaura.co.uk