Shipping policy

Shipping & Delivery Policy

Last updated: 08 July 2025

CalmAura (“we”, “us”, or “our”) is the operator of this website. By placing an order with us, you agree to the terms outlined below, which are designed to ensure clarity and fairness for both parties.

1. Shipping Costs

We offer free UK shipping on all orders.
No hidden fees – what you see at checkout is what you pay.

2. Processing & Delivery Times

2.1 Order Processing
Orders are typically processed within 1–3 working days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next working day.

2.2 UK Delivery Times
Once dispatched, orders usually arrive within 5–7 working days. Please allow extra time during busy periods or for remote addresses.

2.3 Delays
Shipping times may be affected by carrier delays, customs checks, or unexpected circumstances. If your delivery exceeds the expected timeframe, please contact us at contact@calmaura.co.uk and we’ll investigate promptly.

3. Delivery Address & Dispatch

3.1 Changing Delivery Address
You may update your delivery address any time before dispatch by contacting us via email.

3.2 Dispatch Days
Orders are dispatched from Monday to Friday, excluding UK public holidays.

3.3 P.O. Boxes
We can deliver to P.O. box addresses using Royal Mail, but courier services are not available for these destinations.

4. Stock Availability

If an item in your order is out of stock, we will:

  • Ship the available items without delay

  • Cancel and refund the unavailable product
    You’ll be notified by email if this applies.

5. Tracking Notifications

Once your order is dispatched, you will receive an email with tracking details to follow your parcel’s journey in real time.

6. Damaged or Lost Parcels

6.1 Parcels Damaged in Transit
If your parcel arrives damaged, please:

  • Reject the delivery if possible and notify us

  • If already delivered, contact us with clear photos of the damage
    We’ll help resolve the issue swiftly.

6.2 Lost Parcels
If your parcel is delayed beyond the standard timeframe, we will:

  • Contact the courier and open an investigation

  • Offer a refund or replacement once the parcel is confirmed lost

All parcels are insured up to the courier’s declared value.

7. Order Cancellations

Changed your mind?
You may cancel your order any time before dispatch by contacting us at contact@calmaura.co.uk. If your order has already shipped, please refer to our Returns Policy.

8. Customer Support

We're here to help. For any shipping-related queries, email us at:
📧 contact@calmaura.co.uk